Student Success Center

Mission and Purpose

Our mission is to provide individualized experiences for student learners, focusing on the transition into college and staying on track to complete a credential. All new degree-seeking students are assigned a success coach upon admission depending on your academic career community. Your coach is a trained expert in admissions, records, financial aid, and academic advising and will be your go-to person during your first year of college. 


  • Promote student retention and academic completion
  • Improve the academic performance of all learners
  • Assist students to become independent and efficient learners
  • Connect students to campus and community resources
  • Provide an array of proactive and intrusive services
  • Provide individualized success plans and student group support systems


Meet Your Success Coach


"Stay in touch with your go-to person, your Success Coach! We help you get started in the right direction, stay on track, and meet your goals."

Judy Nye - Director of Student Success Center                                                                 423-473-2452


"Your success is my success. I look forward to working together to not only get you through the door but also to finish what you started."

Chad Cameron - Advanced Technologies Success Coach & Homeless Student Liason                                                  423-473-2283


"Being successful in college is about finding your opportunity to influence those around you, pursue your career goals, and build relationships with fellow students and teachers. I am passionate about helping you find those opportunities and supporting you all the way to graduation."

Haley Hendrix - Business Success Coach                                                                                  423-614-8774


"College is about finding out how to make your greatest impact on the world. I am here to help you get started, stay motivated, and be successful at Cleveland State. I can't wait to meet you!"

Janlyn Underwood - Education and Social Sciences Success Coach    423-614-8709


"If you ever question what you do next, at Cleveland State the answer is always the same: just see your Success Coach! From enrollment through graduation, I am here to help you with the resources and support your need to be successful." 

Eric Harris - Healthcare Success Coach                                                                                     423-614-8764


"Finding success is about using the resources available to you and learning to ask for help. I'm excited to be a resource and help you find success at Cleveland State. Let's do this together!"

Marsha Foster - STEM, Arts & Humanities Success Coach                                             423-473-2306


"While you transition to the pressures and stressors of college, I am here to help you navigate the way, so never feel as though you are on this journey alone."

Rachel Scruggs - Nursing Success Coach                                                                              423-473-2285


"I'm excited about being your go-to person as you launch your new college adventure. You are the face of success! See you soon!"

Elizabeth Ann Brown - Athens Site Success Coach                                                              423-473-2420



Reconnect at Cleveland State

Computer Help Desk (423) 478-6210

Homeless Student Liaison - Chad Cameron  (423)  472-2283

Tutoring and Learning Center

Cleveland State Testing Services

Disability Support Services



















Partners & Initiatives

  • Cleveland Bradley Business Incubator
  • America's SBDC Tennesseey
  • Your Skills. Your Future.
  • OneSource
  • Cleveland State Sustainability Initiative
  • TBR The College System of Tennessee
  • TN eCampus
  • Tennessee Transfer Pathway