• Keep records or prepare reports for owner or management concerning visits with clients.
• Provide information or refer individuals to public or private agencies or community services for assistance.
• Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
• Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
• Submit reports and review reports or problems with superior.
• Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
• Consult with supervisor concerning programs for individual families.
• Oversee day-to-day group activities of residents in institution.
• Assist in locating housing for displaced individuals.
• Transport and accompany clients to shopping areas or to appointments, using automobile.
• Demonstrate use and care of equipment for tenant use.
• Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.
• Assist clients with preparation of forms, such as tax or rent forms.
• Observe and discuss meal preparation and suggest alternate methods of food preparation.

• Data base user interface and query software — Database software; Microsoft Access
• Electronic mail software — Microsoft Outlook
• Internet browser software — Web browser software
• Medical software — Electronic medical record EMR software; MEDITECH software ; PointClickCare HER
• Office suite software — Microsoft Office
• Spreadsheet software — Microsoft Excel
• Voice recognition software — Nuance Dragon NaturallySpeaking
• Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion — Persuading others to change their minds or behavior.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management — Managing one's own time and the time of others.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.