• Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
• Provide emergency first aid and summon medical assistance when necessary.
• Mediate interpersonal problems between residents.
• Make regular rounds to ensure that residents and areas are safe and secure.
• Observe students to detect and report unusual behavior.
• Communicate with other staff to resolve problems with individual students.
• Counsel students in the handling of issues such as family, financial, and educational problems.
• Collaborate with counselors to develop counseling programs that address the needs of individual students.
• Develop and coordinate educational programs for residents.
• Develop program plans for individuals or assist in plan development.
• Provide requested information on students' progress and the development of case plans.
• Hold regular meetings with each assigned unit.
• Supervise students' housekeeping work to ensure that it is done properly.
• Administer, coordinate, or recommend disciplinary and corrective actions.
• Confer with medical personnel to better understand the backgrounds and needs of individual residents.
• Answer telephones, and route calls or deliver messages.
• Determine the need for facility maintenance and repair, and notify appropriate personnel.
• Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.
• Oversee departmental budget.
• Supervise the activities of housekeeping personnel.
• Compile information such as residents' daily activities and the quantities of supplies used to prepare required reports.
• Chaperone group-sponsored trips and social functions.
• Process contract cancellations for students who are unable to follow residence hall policies and procedures.
• Provide transportation or escort for expeditions, such as shopping trips or visits to doctors or dentists.
• Order supplies for facilities.
• Assign rooms to students.
• Direct and participate in on- and off-campus recreational activities for residents of institutions, boarding schools, fraternities or sororities, children's homes, or similar establishments.
• Accompany and supervise students during meals.
• Sort and distribute mail.
• Inventory, pack, and remove items left behind by former residents.

• Accounting software — Budgeting software
• Analytical or scientific software — Survey software
• Data base user interface and query software — Data entry software
• Electronic mail software — Email software
• Internet browser software — Web browser software
• Office suite software — Microsoft Office
• Spreadsheet software — Microsoft Excel
• Web page creation and editing software — Website development software
• Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Speaking — Talking to others to convey information effectively.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Negotiation — Bringing others together and trying to reconcile differences.
• Time Management — Managing one's own time and the time of others.
• Persuasion — Persuading others to change their minds or behavior.
• Service Orientation — Actively looking for ways to help people.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Instructing — Teaching others how to do something.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.