• Academics

Office Clerks, General

43-9061.00

Median wages

$28,290

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Deliver messages and run errands.
  • Inventory and order materials, supplies, and services.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Monitor and direct the work of lower-level clerks.
  • Make travel arrangements for office personnel.
  • Train other staff members to perform work activities, such as using computer applications.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Count, weigh, measure, or organize materials.
  • Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks Hot technology ; Sage 50 Accounting Hot technology
  • Calendar and scheduling software — Appointment scheduling software
  • Customer relationship management CRM software — Blackbaud The Raiser's Edge Hot technology ; Salesforce.com Salesforce CRM
  • Data base user interface and query software — Data entry software Hot technology ; Microsoft Access Hot technology ; Propertyware; St. Paul Travelers e-CARMA
  • Desktop publishing software — Adobe Systems Adobe InDesign Hot technology ; Microsoft Publisher Hot technology
  • Document management software — Adobe Systems Adobe Acrobat Hot technology ; Filing system software; Records management software; Transcription system software
  • Electronic mail software — IBM Notes Hot technology ; Microsoft Outlook Hot technology
  • Enterprise application integration software — Electronic Data Interchange EDI systems
  • Enterprise resource planning ERP software Hot technology — Oracle JD Edwards EnterpriseOne Hot technology ; Oracle PeopleSoft Hot technology ; SAP Hot technology
  • Information retrieval or search software — LexisNexis Hot technology
  • Internet browser software — Web browser software
  • Medical software — Medical condition coding software Hot technology ; Medical procedure coding software Hot technology ; MEDITECH software Hot technology
  • Office suite software — Microsoft Office
  • Operating system software — Microsoft Windows
  • Presentation software — Microsoft PowerPoint Hot technology
  • Project management software — Mavenlink
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Google Docs; Microsoft Word
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Speaking — Talking to others to convey information effectively.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation — Actively looking for ways to help people.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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