Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Compute figures such as balances, totals, or commissions.
Coordinate activities with other supervisory personnel or with other work units or departments.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Develop or update procedures, policies, or standards.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Develop work schedules according to budgets and workloads.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Discuss work problems or grievances with union representatives.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Monitor inventory levels and requisition or purchase supplies as needed.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Financial analysis software — Oracle E-Business Suite Financials
Human resources software — ADP Workforce Now ; Human resource management software HRMS
Internet browser software — Microsoft Internet Explorer; Mozilla Firefox; Web browser software
Medical software — Healthcare common procedure coding system HCPCS ; Medical condition coding software ; Medical procedure coding software ; MEDITECH software
Office suite software — Microsoft Office
Operating system software — Handheld computer device software
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination — Adjusting actions in relation to others' actions.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Speaking — Talking to others to convey information effectively.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Negotiation — Bringing others together and trying to reconcile differences.
Persuasion — Persuading others to change their minds or behavior.
Service Orientation — Actively looking for ways to help people.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcom