Administrative Service Managers
Administrative Services Managers
11-3011.00
Median wages
$67,370
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Plan, administer, and control budgets for contracts, equipment, and supplies.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Hire and terminate clerical and administrative personnel.
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
- Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
- Conduct classes to teach procedures to staff.
- Participate in architectural and engineering planning and design, including space and installation management.
- Accounting software — Fund accounting software
; Intuit QuickBooks ; Sage 50 Accounting - Analytical or scientific software — Minitab ; SPSS
- Computer aided design CAD software — Autodesk AutoCAD
- Customer relationship management CRM software — Blackbaud The Raiser's Edge
- Data base reporting software — SAP BusinessObjects Crystal Reports
- Data base user interface and query software — Data entry software ; FileMaker Pro ; Microsoft Access ; Sage 300 Construction and Real Estate )
- Desktop publishing software — Adobe Systems Adobe PageMaker; Microsoft Publisher
- Document management software — Adobe Systems Adobe Acrobat
- Electronic mail software — Email software; IBM Notes ; Microsoft Outlook ; Novell GroupWise
- Enterprise resource planning ERP software — Oracle Hyperion ; Oracle PeopleSoft ; Sage MAS 200 ERP; SAP
- Financial analysis software — Delphi Technology
- Graphics or photo imaging software — Microsoft Visio
- Human resources software — ADP Enterprise HRMS; Human resource management software HRMS
- Internet browser software — Microsoft Internet Explorer; Web browser software
- Medical software — PracticeWorks Systems Kodak WINOMS CS
- Office suite software — Microsoft Office
- Operating system software — Microsoft Windows XP
- Presentation software — Microsoft PowerPoint
- Project management software — Microsoft Project ; Microsoft SharePoint
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others' actions.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Time Management — Managing one's own time and the time of others.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Negotiation — Bringing others together and trying to reconcile differences.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Instructing — Teaching others how to do something.
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Persuasion — Persuading others to change their minds or behavior.
